Refund policy

ORDER CANCELLATION POLICIES.

A buyer has the right to cancel his order under the following conditions.

A. An order which is paid by our customer but not yet prepared for shipping by us, the seller, will be eligible to receive a refund. Once a customer has notified us that he wants to cancel his order a refund will be processed minus the bank transfer charges or Gcash fees. The customer has also the right to receive a purchase voucher instead of a refund. This purchase voucher has the exact same amount as the payment we have received and it can be used within one year of the date issued for any other order.

B. An order which is paid by our customer but is already packed and prepared for shipping by us, the seller, will be eligible to receive a refund. Once a customer has notified us that he wants to cancel his order a refund will be processed minus the bank transfer charges or Gcash fees and an additional deduction of 200 pesos for packaging materials and labor cost. The customer has also the right to receive a purchase voucher instead of a refund. This purchase voucher has the exact same amount as the payment we have received and it can be used within one year of date issued for any other order.

C. An order which is paid by our customer and already shipped by us, the seller, is still eligible to receive a refund if he does not accept or reject the order upon delivery by our courier!

A refund will be processed minus:

  1. The bank transfer charges or Gcash fees
  2. 200 pesos for packaging materials and labor cost
  3. The initial shipping fees for sending the order to you
  4. The return shipping fees for sending the order back to us

Note that if the client would first accept the delivery of his order, with the intention to send it back (change of mind), it would also be the client who would be responsible for return shipping fees anyway but it will save our client a lot of time and effort by just declining the order upon delivery in this matter with the remark to return it to us.

When an order has been shipped and the courier is for whatever reason (specifically NOT due to the seller’s inability) not able to deliver then all shipping costs for delivery & return back to the seller will be at the buyer’s expense and these costs will be deducted from the buyer’s refund purchase payment.

We as a seller also reserve the right to cancel an order under the following conditions:

  • Our courier is not able to locate your shipping address or due to unforeseen circumstances with your delivery location.
  • Unintentional incorrect stated prices on one or more items due to programming or website issues, hacking or external influences.
  • Insufficient quantity of certain items which makes it impossible to fulfill your order in a decent matter of time.
  • Abuse of misuse of (personal) discount vouchers shared among various people
  • Previous delivery issues with the same client at the same address
  • Returned a tampered item and claiming warranty with a previous order.

If we cancel an order, a full refund will be given.

 

WARRANTY, DEFECTS, AND DAMAGES

Before we ship out any order, we test our products to limit the chances of shipping out any defective item. Our ORDER DELIVERY POLICY upon acceptance by the client also limits the chance that our clients receive a defective item possibly caused by transportation as well.

If after receiving and opening your package, any physical scratches, dents, or missing parts are seen, then you should immediately coordinate these issues with Zidane Airsoft Shop by sending us photos and/or videos showing these issues within 12 hours (same day) after receiving your order. Any physical scratches, dents, or missing parts that are not reported within 12 hours (same day) after the delivery of your order will not be valid under our 7 days service and replacement warranty!

If 24 hours have been passed upon buyer’s receipt of delivered items, and no complaints/inquiries or communication with Zidane Airsoft Shop's customer care thru our customer care email address or facebook page will automatically be assumed by us that delivered goods are received in good and working condition.

Our 7-day service and replacement warranty (parts not included) will be provided on the following conditions:

1. Electrical, mechanical item/s stopped working within 7 days.
2. Items not working in accordance with the specifications provided by the manufacturer.

In case of a warranty replacement, the shipping/cargo transportation cost of your item back to Zidane Airsoft Shop warehouse (located at 59 Pacita Avenue, Pacita 1, San Pedro, Laguna) shall be carried by the buyer. Shipping/cargo transportation cost of replacement item for delivery back to the buyer shall be at the expense of Zidane Airsoft Shop. Replacement item(s) will only be delivered to the buyer after Zidane Airsoft Shop has acknowledged receipt of the defective item.

Any damages or defects resulting from improper or misuse in any way, shape, or form will not be covered by our 7-day service and replacement warranty. Under no circumstances the buyer should disassemble or dismantle any purchased item, like a gearbox or other parts from an airsoft gun itself, not meant to be opened, which would render the warranty void.